Being a one person business and in high demand, the cost of late cancellations to me is high. It is therefore important clients are aware I operate the following cancellation policy, applicable to all bookings. This is in place to ensure the costs of late cancellations are covered.


  • A NON-REFUNDABLE booking fee is required to secure an appointment. This will be 50% for all services excluding colour (see below). This is deducted from your final bill.

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  • For colour services, a consultation is always required. These will be charged at £25, of which £10 will be deducted off your final bill.


  • The above is payable by Bank Transfer or by Card using SUM-UP payment link sent by me at time of booking. Payment is required within 48 hours to secure the appointment (and colour consultation), otherwise that slot will become available again


  • I absolutely understand that the unexpected may happen and you may need to alter or cancel an appointment. I do kindly ask however that a minimum of 48 hours notice is given by you. Your booking fee will then be transferred to the revised appointment and deducted accordingly. 


  • Cancellations made within 48 hours of an appointment will regretfully forfeit their booking fee. This is due to me being unable to fill the appointment at such short notice. 

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  • No-shows or cancellations on the day by the client will be liable for the full cost of that appointment.

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  • ​Unfortunately, further appointments cannot be made until the above costs have been met by the client

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  • The above fees are fair and helps cover the cost to me of the cancellation

policies and procedures

Cancellation Policy

vici hall 

bespoke hairdressing ​

⭐IMPORTANT​⭐


CLIENTS MUST NOTIFY ME OF THE FOLLOWING.

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FAILURE TO COMPLY MAY RESULT IN THE RESCHEDULING OF THEIR APPOINTMENT AND LOST BOOKING FEES

⭐ ANY REACTIONS TO HAIR COLOUR
⭐ PERMANENT MAKEUP (TATTOO BROWS, ETC)

⭐ BLACK HENNA TATTOO

⭐ SKIN TATTOO

⭐ BECOMING ALLERGIC TO ANY PRODUCT TYPE

⭐ CHANGE OF HAIR COLOUR

​⭐ RECENT OR CURRENT ILLNESS

​⭐ VACCINATIONS


LET ME EXPLAIN...

​ALLERGY ALERT TESTING​

​WHY IS THERE SUCH A FUSS?


WHILE THE LAW MAY NOT HAVE CHANGED, THE PANDEMIC OF THE EARLY 2020'S HAS CHANGED EVERYTHING!


SINCE THEN WE HAVE SEEN A HUGE RISE IN ALLERGIES TO THE CHEMICALS WE USE IN OUR JOBS 

FOR YOUR SAFETY...

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IT IS IMPERATIVE THAT I CARRY OUT AND FOLLOW LL OF THE CORRECT PROCEDURES REGARDING ALLERGY TESTING, TO KEEP YOU ALL SAFE


I ALWAYS FOLLOW THE CORRECT PROTOCOLS AS PROVIDED BY MY INSURERS AND PRODUCT MANUFACTURERS' TO KEEP YOU ALL SAFE


​A SERIOUS RECTION TO HAIR COLOUR CAN BE LIFE THREATENING

ALL NEW CLIENTS REQUIRE AN ALLERGY ALERT TEST BEFORE THEIR COLOUR APPOINTMENT

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THIS WILL NEED TO BE PERFORMED AT HOME AT LEAST 48 HOURS PRIOR TO YOUR HAIR APPOINTMENT ​


​FULL INSTRUCTIONS WILL BE INCLUDED

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PHOTOS OF THE TEST IN PLACE AND THE RESULT MUST BE TAKEN AND SENT TO ME


FAILURE TO DO SO WILL RESULT IN A CANCELLED APPOINTMENT AND CHARGED ACCORDINGLY